Returns & Exchanges
At Aerosoles, we want you to be completely satisfied with your purchase. If your new shoes aren't the perfect fit, you can return unworn items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label or a QR code for printerless drop-off at participating locations.
Pack Your Items
Place the unworn footwear in its original packaging and secure it inside a shipping box with the return label attached to the outside.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing